Customer Services

The Town of Newmarket's Customer Services department is an award winning centralized servicing department that provides a variety of front line services to customers through various channels including: telephone, email, self-serve options (kiosks and online), in-person and by mail.

Resident concerns are handled by a team of customer service associates who either provide the information to the customer or create a service request that is directed to the appropriate department for handling.

In addition to the Newmarket Customer Services department at Municipal Offices, they also offer services at the Magna Centre, Ray Twinney Recreation Complex, and Newmarket Seniors Meeting Place Kiosks.

After hours callers are provided the option of leaving a "non-urgent" message in the Customer Services voicemail box, which is handled the next business day or, our after-hours line for non-emergency municipal matters that require immediate attention.

• E-mail: [email protected]
  
• Telephone: 905-895-5193
  
• Fax: 905-953-5135

395 Mulock Drive - Customer Service Hours of Operation:

Holiday Hours

• Tuesday, December 24th - 8:30am - 12:00pm
  
• Wednesday, December 25th - Closed
  
• Thursday, December 26th - Closed
  
• Friday, December 27th - 10:00am - 3:00pm
  
• Monday, December 30th - 10:00am - 3:00pm
  
• Tuesday, December 31st - 10:00am - 3:00pm
  
• Wednesday, January 1st - Closed
  
• Thursday, January 2nd - 8:30am - 4:30pm
  

Customer Service Counters are open:

• Monday - Friday: 8:30 am - 4:30 pm